CHANGES IN 2021

After the postponement of the 2020 Retail Property of the Year Awards due to the COVID-19 pandemic, the Property Council of Australia is excited to re-launch the Retail Awards for 2021 with an amended award structure.  

 

The awards program will now consider nominations for Excellence in Development (previously Excellence in Design) and Excellence in Centre Management (previously Excellence in Presentation).  

 

In light of the last twelve months, the awards program will include an award for Outstanding Response to Extraordinary Circumstances (Food Retailing) to acknowledge and celebrate food retailers adaption initiatives and practices implemented in response to the COVID-19 pandemic.  

 

The retail sector has been proactive in improving its environmental footprint for many years. To acknowledge this work the Property Council will introduce a stand-alone Sustainable Retailing Initiative of the Year Award for the Retail Innovation nomination with the strongest sustainability focused innovation.  

 

In addition to these changes, the awards program has also amended the size classifications for the Excellence categories. The Excellence award categories will now be consolidated into three size brackets based purely on the Net Lettable Area (NLA). 

SIZE CLASSIFICATION CHANGES

The former size classifications which separated retail properties and precincts across many of the Excellence categories will be consolidated into three size brackets. The new size classifications will be based purely the Net Lettable Area (NLA) of the retail property or precinct. The new size classifications are:

  • Properties < 12,000 sqm

  • Properties 12,000 - 35,000 sqm

  • Properties > 35,000 sqm

EXCELLENCE IN CENTRE MANAGEMENT

The previous 'Excellence in Presentation' award was focused on the cleanliness and maintenance of retail property; however, it did not recognise the other aspects of asset management. The new 'Excellence in Centre Management' award will replace the 'Excellence in Presentation' award.

The independent judging panel will consider the overall customer experience delivered by the property including, but not limited to, customer service, traffic flow, tenant feedback and innovative centre-based initiatives to attract and enhance the shopper’s overall experience.

EXCELLENCE IN DEVELOPMENT

The previous ‘Excellence in Design’ category will be renamed ‘Excellence in Development’ to better reflect all the aspects involved in the development of a new retail project or refurbishment.

OUTSTANDING RESPONSE TO EXTRAORDINARY CIRCUMSTANCES (Food Retailing)

This is a special one-off award that recognises and celebrates food retailing adaption initiatives and practices executed in response to the COVID-19 pandemic.